FAQ

Common questions

Everything you need to know about MyPensionIQ, pension aggregation, security, projections and getting started.

General

What is MyPensionIQ?

MyPensionIQ brings your state, employer, private and real estate pension contributions together in one place, giving you a single view of your retirement savings, contributions and projected retirement income.

Who is MyPensionIQ for?

Individuals with multiple pensions, people who've worked across countries, employees with employer pensions, and organisations wanting to offer pension intelligence as part of their benefits or digital platform.

Why do I need MyPensionIQ?

Pension information is often spread across governments, previous employers, pension providers and private accounts. MyPensionIQ brings this together so you can understand what you have, what you may receive, and what you can do next.

What types of pensions can I connect?

State pensions, employer pensions and private pensions. Depending on your plan, you can also include relevant retirement-related assets such as real estate.

Can I see all my pensions in one dashboard?

Yes. MyPensionIQ is designed to give you a consolidated view of your retirement position rather than requiring you to check multiple providers separately.

Cross-border pensions

Can I connect pensions from different countries?

Yes. Cross-border pension aggregation is one of the core use cases for MyPensionIQ — bringing eligible pensions from different countries into a single retirement view, subject to country and provider coverage.

Which countries are supported?

We launch with Luxembourg, Switzerland and Liechtenstein for cross-border commuters, and Ireland, Malta and the Isle of Man for resident expat workforces, with more markets planned.

What if I've worked in several countries?

MyPensionIQ helps bring eligible pension information from different countries together so you can understand your overall retirement position.

Can I use MyPensionIQ if I'm an expat?

Yes. MyPensionIQ is particularly useful for people who've built pension rights in more than one country during their career.

Will MyPensionIQ calculate my total retirement income across countries?

Where sufficient pension information is available, MyPensionIQ consolidates your pension projections into a combined retirement view.

Pension connections

How do I connect my pension?

Create your account, select the relevant pension or provider, and follow the connection process. Where direct connectivity is available, information is retrieved and consolidated into your MyPensionIQ dashboard.

How long does it take to connect a pension?

Usually around 10 minutes per pension for digital connections. Some pensions may require additional information or manual verification.

What if my pension provider isn't supported?

You can still tell us about the pension and we'll use the available information to help build your retirement picture. Provider coverage continues to expand.

Can I add a pension manually?

Yes, where supported by your plan. This lets you include pension information that can't yet be connected automatically.

How often is my pension information updated?

It depends on the underlying provider or pension system and the type of connection. MyPensionIQ shows the latest available information.

Projections & planning

How does MyPensionIQ calculate my retirement projection?

MyPensionIQ combines your available pension information with factors such as contributions, retirement age and other relevant assumptions to estimate your potential retirement position.

Are the projections guaranteed?

No. Projections are estimates, not guarantees. Your actual retirement income can change depending on contributions, investment performance, legislation, inflation, retirement age and other factors.

Can I change my expected retirement age?

Yes. Scenario planning lets you explore how changing your retirement timing could affect your projected retirement position.

Can I see what happens if I increase my contributions?

Where the required information is available, you can explore different contribution scenarios to understand their potential impact on your retirement outcome.

Can I compare different retirement scenarios?

Yes. MyPensionIQ helps you compare scenarios such as retiring earlier or later, changing contributions, or adjusting other relevant assumptions.

Will MyPensionIQ tell me if I'm on track for retirement?

Yes. MyPensionIQ helps you understand how your projected retirement position compares with your goals and highlights areas that may need attention.

Security & trust

Is my pension data secure?

Yes. MyPensionIQ has been cleared by both the CSSF and the FSA, and your data is encrypted in transit and at rest.

Do you sell my data?

No. MyPensionIQ never sells your personal pension information.

Who can see my pension information?

Your pension information is accessible only to you and authorised parties where you've explicitly provided permission.

Do you store my pension login details?

MyPensionIQ uses secure connection methods where available, rather than requiring us to store your underlying pension-provider password.

Can I disconnect a pension?

Yes. You can manage your connected pension information and remove connections at any time.

Is MyPensionIQ regulated?

MyPensionIQ has received clearance from both the CSSF (Luxembourg) and the FSA, with no licensing requirement, and falls outside the scope of FIDA.

Is MyPensionIQ a financial adviser?

No. MyPensionIQ is a pension aggregation, analytics and planning platform. It doesn't replace regulated financial advice.

Privacy & data

What data does MyPensionIQ collect?

The information required to create your account, connect eligible pension sources, and provide your pension dashboard and planning services.

Why do you need my pension information?

It's needed to create an accurate consolidated view of your retirement position and provide relevant projections and insights.

Can I delete my data?

You can request deletion of your personal information, subject to applicable legal and regulatory requirements.

Do employers see my individual pension information?

No. Individual pension information stays private. Employer reporting is built around aggregated or anonymised information, not individual employee pension details.

Pricing

How much does MyPensionIQ cost?

Free to start with one pension connection. Premium is €49.99/year, Household is €94.99/year. Employer and enterprise pricing is separate — see the pricing page.

Is there a free plan?

Yes. The free plan lets you start building your pension picture and explore the platform before deciding whether you need more.

What do I get with the free plan?

A basic pension overview and projection, covering one state pension, up to two employer pensions and one private pension.

Can I upgrade later?

Yes. Upgrade whenever you need more pension connections, household planning, scenario analysis or other Premium features.

Can I cancel my subscription?

Yes. Paid subscriptions can be cancelled according to the applicable subscription terms.

Employers

What does MyPensionIQ offer employers?

MyPensionIQ turns pensions from an underused employee benefit into an understandable, engaging financial wellbeing experience.

Why should employers offer MyPensionIQ?

It helps employees better understand their pension benefits — particularly employees with multiple pensions, international careers or cross-border retirement needs.

Can MyPensionIQ be offered as an employee benefit?

Yes. Employers can provide MyPensionIQ as part of their employee benefits and financial wellbeing offering.

Can employers see individual employee pension data?

No. Employee privacy is fundamental. Employer reporting focuses on aggregated engagement and benefit-level insights, not individual pension information.

Can MyPensionIQ be white-labelled?

Yes. Employers, financial institutions and benefits platforms can explore white-label deployment options.

Enterprise

Can MyPensionIQ be integrated into our existing platform?

Yes. MyPensionIQ can operate through API or embedded experiences, depending on your organisation's requirements.

Who is the enterprise solution for?

Banks, insurers, pension providers, employee-benefit platforms and other organisations wanting to provide pension aggregation and intelligence within their own customer experience.

Can we use our own branding?

Yes. White-label deployments can be configured to align with your organisation's brand and digital experience.

Can MyPensionIQ provide APIs?

Yes. Enterprise integrations can use API-based connectivity where appropriate.

Getting started

How do I get started?

Create your account, tell us where you've worked, and connect your eligible pension sources. MyPensionIQ brings the information together into one retirement view.

How long does it take to get started?

Initial setup is quick, though the time to connect pensions depends on the providers and countries involved.

Do I need multiple pensions to use MyPensionIQ?

No. MyPensionIQ is still useful if you have one pension today and expect to build additional pension rights throughout your career.

What happens after I connect my pensions?

Your information is consolidated into your dashboard, where you can review your retirement position, explore projections and understand potential next steps.

Still have questions?

Your retirement shouldn't require a spreadsheet, a filing cabinet and five different pension portals. Start with your pension picture today.